Contact Us


ADDRESS // 222 West Merchandise Mart Plaza, Suite 217 
Chicago, IL 60654 // GET DIRECTIONS

PHONE // 312.670.2270 

EMAIL // Shoot us a note using the form on the right.

HOURS // MON - FRI 9AM-7PM, SAT 9AM-4PM, SUN CLOSED

Merchandise Mart Properties, Inc., 222 W Merchandise Mart Plaza #217,
Chicago, IL 60654

3126792270

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Cancellation Policy

Your appointments are very important to the team members of Thomas West Salon. We understand that sometimes schedules adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations.  Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Since the services are reserved for you personally, a Cancellation fee may apply.  Less than 24 hour notice will result in a charge equal to 50% of the reserved service amount. “NO SHOWS” will be charged 100% of the reserved service amount. Appointments made within the 24 hour period and need to cancel, the client then must cancel within 4 hours of appointment time or will result in a charge equal to 50% of the reserved service amount. The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our team's schedule filled, thus better serving everyone. Thank you for viewing and supporting our policies criteria.